Your Satisfaction is Very Important to Us
We strive for the highest possible quality customer service. If you have any questions, concerns, feedback, or media requests, please contact us anytime. We normally reply to all inquiries either the same or next business day and in many cases are able to respond on weekends and evenings.
Customer Service FAQ
What currency is used for billing when I order? How can I calculate the conversion?
All prices quoted are in USA dollars. At the time of ordering, your credit card company will automatically perform the conversion for you. If you want to roughly calculate the currency conversion in advance, you can use the free calculator at http://www.xe.com/.
What payment methods do you accept?
Placing an order online by credit card or by calling the toll-free number are the two fastest and most efficient methods of placing orders. We accept payment by Visa, Mastercard, American Express, Discover, Paypal, and can also process manual orders via Western Union money wires and mailed US dollar money orders (guaranteed checks or other money instruments). Contact us regarding any manual order request for more information.
What is Paypal? How does it work?
For those who are unable or do not wish to pay directly with a major credit card, paypal is a popular alternate secure online payment processing method (see www.paypal.com) that allows users to pay using a number of different methods including checking or other bank accounts, various credit cards, and other options. With a paypal account, you can order our products online by simply choosing this as your payment option.
How do I place an order if I do not have a credit card?
Besides credit cards, we do accept other methods of payment: Paypal (online account or e-checks), US dollar money order (guaranteed checks or other money instruments), or Western Union wire transfers. To request one of these last two services, please contact us directly. We do our utmost to ensure that a workable solution can be met for all women who are in need.
I am concerned about ordering over the Internet. Is your site secure?
Yes, we use the highest available security methods for your complete peace of mind. VeriSign is a recognized leader in internet merchant security and provides the complete encryption and security for our online store. To date, after many years of providing online vaginismus products, we have never once had a security incident or security problem with any online transactions.
Can I return the dilators for a refund if I don’t use them?
No, we are not able to accept returns on the vaginal dilator product. For health and safety reasons, and also to comply with FDA regulations for vaginal inserts, vaginal dilators that have been sold to a consumer cannot be restocked and are prohibited from resale.
What is the return policy for unopened books or videos?
You may return any unused books or videos within 30 days in the original packaging for a full credit, minus shipping/handling charges and restocking fee of $10.00. To request this service please contact us directly.
Do you guarantee the lowest prices?
Yes, we guarantee our prices to be the lowest available globally for our products. As our mandate is to help women, we offer quality medical grade vaginal dilator sets at the best price in the world, and also offer the lowest cost and most comprehensive vaginismus programs available anywhere.
What shipping methods are available?
At the time of ordering, when you choose the shipping destination online, the shipping options normally available for those countries will appear. If you desire other options than what is offered during this process, please contact us directly before completing the transaction.
How soon will you ship after my order is placed?
We ship immediately, typically either the same or next business day as when the order is placed.
Where do your products ship from?
All products are shipped from within the U.S.A.
What appears on the packaging? What will it say on the shipping waybills and/or customs declaration form?
We respect privacy with the utmost sensitivity and discreetness. Everything on the waybill is generic and discreet, to protect privacy. Your order will arrive in plain white packaging. The words “vaginismus”, “vaginismus.com” nor any related term will not appear on the box or waybills. A generic shipping company name is used for all waybills and on international orders with customs declaration forms, the name of the products will be indicated as ‘educational kit’ or other similar variant to protect privacy.
Do you ship internationally?
Yes, we regularly ship worldwide. As our mandate is to help as many women with vaginismus as possible, we are willing to attempt to get the products to any country, no matter how ‘closed’ it may be. For some countries, a ‘letter of necessity’ from a physician can be helpful. We have successfully shipped to some of the remotest destinations in the world.
Will there be any customs charges or duties?
On international orders (outside the U.S.A.), every country has their own individual rules for determining applicable customs charges, taxes, or duties. The customer is responsible for all such charges and any applicable courier customs processing fees. However in most cases, these charges are minimal.
We maintain the highest respect for the privacy and confidentiality of all data from visitors and customers of this website. Our mission is to help couples with vaginismus sexual pain or penetration difficulties and related problems. For this reason, we go to great lengths to ensure couple’s privacy, confidentiality, and complete security. As such, we have very strict principles:
- We do not share information with third parties.
- We use full Verisign encryption in our store, the best and most well known security technology to ensure that your data is completely safe for purchasing online or by telephone.
- All our products are shipped with ‘Privacy Packaging’ meaning that there are no references to the products or website on the packaging, labels, waybills, or customs forms (everything is done with generic terms or names). You will not be embarrassed to receive our packages as there will be no indication as to the nature of what is in the packages.
- We do not spam or make unsolicited calls.
- We will not try to ‘sell’ you anything. If you make a purchase with us, you will not be contacted about other products or services from us or others nor will we allow anyone else to access information to allow this to occur.
- Customer service is our highest priority. Our mission is to help people, and anything contrary to that will be avoided. If for some reason there is a problem, we will rectify it immediately to the full satisfaction of the customer.
Customer Service Questions
“I can recommend use of this resource by all patients with vaginismus” – APTA Journal of Women’s Health Physical Therapy
– Beth Shelly, PT, BCIA-PMDB
Our big mission at vaginismus.com is to help as many women as possible with vaginismus and related sexual pain or penetration problems.
Since early beginnings with organizers Mark & Lisa Carter (experienced vaginismus in 1991), vaginismus.com has remained a small but vibrant independent organization working hard to care daily for the thousands of women encountering vaginismus and seeking help and solutions. We reply to all emails and inquiries about vaginismus, usually the same or next business day, and work hard to support and answer all questions as women go through our programs through our moderated private forum, private live chat, emails and phone calls where warranted.Continue Reading >
A physician must supervise treatments and diagnose conditions for each individual health problem, because each individual is unique. The content on this website is provided for informational purposes only, and is intended to support and complement, not replace, the relationships that exist between patients and physicians. The content is designed to help women make informed choices; it is not intended to substitute for expert medical diagnosis, treatment or advice. Reliance on any information contained in this site is solely at your own risk. If an individual receives advice contrary to information provided on this website, and is under a physician’s care, the physician’s advice should be followed, as it is based on the unique characteristics of that individual.Continue Reading >
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Our complete self-help vaginismus kit includes everything that you need to overcome vaginismus in the privacy of your own home. These proven resources are within your reach. Join the thousands of women who have successfully overcome vaginismus and are enjoying pain-free intercourse.