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Exceptional professionalism and help New
Just though to let you know that we have received out Kit near the end of last week - sorry I couldn't notify your earlier.
Thanks again for your exceptional professionalism and help - it is a pleasure working with you.
Have a blessed week!
Amazing customer service New
Again, thank you so very much, I look forward to receiving the books, joining the community, sharing and reading stories of others, and one day, finally being able to put this all behind me and truly show my husband just how much I love him.
What amazing customer service.....! I have a friend who is going through the same thing, and I'm definitely going to recommend this website to her. Thank you thank you thank you.
Responsive New
Thank you for your very prompt reply to my email . . . I wish that customer service in all the businesses I work with were this responsive.
Top class service
You really have top class customer service. Meg was really very helpful and responded promptly to each of my emails. I had some delivery problems but I received good support from your customer service team. And I am a very satisfied customer. You guys rock!!!:)
Above expectations
I just wanted to let you know that I received the package yesterday. Thank you very much, I really appreciate it. The service was above expectations, and I will recommend your company to people I know.
Your service and education is such a needed gift
How wonderful to deal with folks that do business the way you do. Thank you so much for your help in this refund. Your service and education is such a needed gift to those who are struggling with this issue.
Much relief
Thank you for your reply which has helped a lot. I also phoned one of the therapists who gave you feedback on the website who has confirmed what you have said. We have been told in the past by a relationship counsellor that they had never heard of this issue before (this was before we knew of the word 'vaginismus') and I'm sure you can imagine the relief many years later when we stumbled a few weeks ago onto your website. Having this situation normalised is already starting to reduce the fear of it not ever getting better.
Starting my life over now
Thanks so much for your help...and thanks so much for having the products and materials...my Dr told me about your site..I have scar tissue from radiation treatments and starting my life over now..I was so grateful to be able to find information and products..Thanks so much...will be passing your site to anyone who asks!!
Responsive and professional
My earlier reply was just to thank you for sending the tracking number and for being so responsive and professional. It has been a pleasure to work with you and your company.
Fast and courteous
Thanks a ton for your fast and courteous customer service. I hope to hold that kind of attitude in my business dealings as well.
Help and kindness
Oh my goodness, thank you so much. I was just diagnosed with this condition a few days ago, so I am new to the entire aspect. I appreciate all of the support that I have gotten from this website so far, and look forward to being a part of the community. The help and kindness I have gotten from the respondents of my message, and the overall quality of the website has been a great network of support and security. Thank you again.
Very reassuring and professional
I'd just like to thank Meg who is in customer service for her excellent and prompt service. There had been some problem with the delivery of the package and Meg responded to each one of my e-mails within a few hours of sending. She was also very reassuring and professional and showed a desire to help me solve the problem. You guys are excellent. Thank you for making the journey smoother.
Kindness
Thank you not only for your help and perseverance. Above all thank you for your kindness.
Words are not enough
I must express my sincere gratitude to you, for this great thing you did for me. I got the kit yesterday - you are so wonderful, words are not enough for me to thank you. I pray that you always get help whenever and wherever you need it. Thank you so much.
New life begins
I would just like to say thanks for your prompt service. I think that a new life for me and my husband begins from today.
Quality customer service
Thank you very much. I really appreciate you living up to the standards of an organization with quality customer service.
Grateful for your advice
I'm so grateful for your advice, it means a lot to me. There are a lot of women who are ashamed to talk about their problem, and this is a great solution for them.
Caring and understanding
Thank you so much. Your quick reply demonstrates what we saw in your organization from the start - caring and understanding about something that few people seem to understand or have an answer for, or any knowledge at all for that matter. We are excited about receiving it because after so many months of frustration and confusion, we found this website which has brought us a lot of hope and encouragement.
Supportive and understanding
I can't help the tears in my eyes as finally I can have someone to address my issue. At least I know someone like you are so supportive and understand the pain that I have been going through all these years.
Truly commendable
This is really thoughtful and considerate of you! I cannot thank you enough for taking such great care of your customers and services to them!! This is truly commendable!
Fast delivery
Thank you very much for the fast delivery of the package. We are glad about having found such a professional help and someone who understands the problem. The book is great!
Appreciate level of customer service
I sincerely appreciate the level of customer service that you provide, and I am very excited to get on with this program.
Prompt and comforting
Thank you so much for your prompt response to my email and for the prompt and comforting phone call. I am actually excited now to try and attempt a new sex life after finishing the program! I am placing my order now…and can't wait to start. Thanks once again for such an awesome website and such care and concern that you take in your approach with those of us who are struggling to feel normal despite the lack of sex in our lives. I am still crying realizing that there IS hope and that I'm not alone.
Straight out of the UPS guy’s hands
Thanks so much for the quick response!! The package actually arrived today - I had it straight out of the UPS guy's hands. Thanks again.
Quick response
Thank you for your quick response and adjustment to my charges. This is what I call customer service. Just a small act, some would say, but it means repeat business and free advertising. If I am in need of your products in the future, you will be the ones I order from. And I will certainly recommend you to my friends!
Wonderful resource
I have been able to log in and use the wonderful resource that I previously couldn't figure out. Thank you so much for your continued help.
Help on this sensitive topic
Thanks so much for your help on this sensitive topic. It is very much appreciated.
Thankful for service
I have received my Vaginismus Treatment Kit and I'm very thankful for your customer service care!!!
It’s a blessing!!!
Thank you for responding and developing the material on Vag. It's a blessing!!! Thanks.
Thankful for support
I am so thankful to the people for this site and support for women like us who suffer with this problem. Thank you very much.
Tremendous courtesy
Thanks for sorting everything out so promptly and for [customer service's] tremendous courtesy, I really appreciate it.:)
Wonderful people
I'm so grateful for finding this website cause I've been dealing with this problem for 5 to 6 years now. I wish I knew about this site sooner. I can't wait to use the kit. Thanks again for wonderful people and a very helpful website.
Keep going with your magnificent service
I would like to start from the beginning of my vaginismus story. I'm a 27 yrs old woman. I got married in Jan 2007. Sexual intercourse for my husband and me was impossible for us due to the pain. I had taken biology but my practical knowledge about the anatomy was very low and so too was my husband's. We were very stressed and very disapointed with ourselves. My husband and I went to see a VOG and was prescribed a lubricant. It didn't work. Hopelessly, we went again to see the doctor and he suggested to stretch my vaginal opening by a small operation. We agreed and had it done at the end of January. We tried again & again with different postures but the pain remained and the intercourse was still impossible. We stopped to see the doctor & my husband and I decided to go through the internet for a more confortable lubricant and by miracle GOT YOUR WEB SITE! vaginismus.com. We immediately decided to order your complete kit. We got the kit at the end of March. I still can't believe our success! We got immense courage after having watched the DVD. I followed every step little by little. Started PC muscle group exercises at the end of March and continued for 2 weeks. I realised great progress in handling my PC muscle group. 3rd week, I was able to insert a Q-tip, then after succeeded to insert the 1st dialator to the 4th dialator!!! It took 3 months to get used to it thanks to God and to you! Today, 17th Jun 2007, my husband and I were able to have our 1st intercourse by a full penis insertion!!! without any pain.... Your guidance and every blessings of others [in the forum] was the secret behind our success! I will definitely tell about this to our doctor and make him aware about vaginismus and give him a copy of your magical journal! It gave life to us and now, we're trying for a baby.... after 6 months of our marriage we were able to acheive the intercourse!(Jan-Jun) THANK YOU!!! Keep going with your magnificent service throughout the world and give hope and courage to every one who suffers from vaginismus! You will receive all our blessings! GOD BLESS YOU AND YOUR COMPANY!!! from- K.N.S.S
Very quick and efficient
Thank you very much for posting me the link. I think your customer service is great very quick and efficient. Many thanks.
Help and support
I just wanted to say thank you for your help and support … Before finding your wonderful website I felt lonely and I was thinking that I was the only one with this problem. Now I know that I have someone to speak with. Keep trying to help women with this problem. Thanks again for everything.
Wish all companies were as responsible and pleasant
Thanks for handling it so quickly. I wish all companies were as responsible and pleasant to work with as you are!
Giving hope
You have helped so many people with this difficult problem and given them hope in their life, and now you are helping me, too. Thank you once again so kindly. I hope to let you know soon that I have succeeded with overcoming this problem. Thank you so much for your support. God bless you.
Highly appreciate it
Thank you very much for your service. I highly appreciate it.
Doing well with the program
I am doing well with the program … Thank you for your time, and website. It has been wonderful to know that other women are going through this too and that I'm not the only one.
Customer service is excellent
Your customer service is excellent! I live in South Africa and I still cannot believe the quick response time in receiving the vaginismus kit. Will keep in touch about my progress. Take care.
Quick reply, service and action
Thank you so much for your quick reply, service and action.
Superb customer service
I have now successfully placed an order ... and I just wanted to thank you very much for your superb customer service and attention. It really is appreciated. Thanks again.
I cannot find the words to thank you
I cannot find the words to thank you for your co-operation ... everything you did for me so far is great ... Thank you once again for everything!
Very impressed
I'm very impressed with your warm and timely response!
I must really thank you
I must really thank you for so fast shipping and again for everything you have done for us for your kindness, information and all answers!!! Before we ordered, we were afraid. We weren't sure if you would send the packet and that we would just lose the money. But we decided that we will run the risk and now we are so happy for our right decision. Today (just before three hours) my father informed me, the packet arrived! We can't describe our feelings we are so happy!!! For us this means new beginning, beginning of new era; especially today's day! So, I hope and I believe that we will in the near future report you about our success. We really hope that we will stay in touch and we don't know how we can thank you. Warm regards from Slovenia!
Heartwarming
Hi Lisa, first of all I just wanted to say thank you so much for your support. If was such a relief for me to find your website and even more really found your message below heart warming... Thank you so much for all your help - I sincerely appreciate it.
Thanks for being there
Thank you so much Lisa. I can't wait to get started on this program and you and your group mean so much to me. I'm actually giving my month notice today and leaving my job so that I can focus on getting better as I'm now 34! Thanks for being there.
Prompt service and professional approach
Thank you for your prompt reply to my email and for your offer which I gladly accept. Thank you again for your prompt service and your professional approach. Errors occur inevitably as we are all only human; it is the approach to rectifying such errors that distinguishes someone professional.
Hope and empowerment
Just wanted to thank you for talking to me yesterday. You really gave me a sense of hope and empowerment.
Great customer service
Thank you for your quick reply and great customer service!!! We will gladly recommend you to others having the same problem. Thanks again!
Attention to detail
I appreciate your attention to detail ... Thanks again.
Will refer your company
Thank you for your email ... It was comforting to know that you provide the service you do and have the medical supplies you have ... If I know of anyone in the future, or if I ever need anything in the future, I will refer to your company.
I was touched by your concern
Dear Sir, I was touched by your concern and excellent customer service ... thank u very much for your care and attention. ... it came to my mind to get your product to a friend of mine in England, and afterwards he can carry it by hand to me on his summer vacation in Egypt. ... Again I would like to thank you for caring for your customers ... THANK YOU VERY MUCH FOR YOUR KINDNESS.
Thank you SO much
Just received the order today...thank you SO much for upgrading my order so I could receive this before I have to leave! This takes a tremendous worry off of my mind... Thanks again.:)
Many thanks
You are extremely kind and generous. I'm very excited about joining the forum as I think it'll provide me with the motivation and support I need as I go through the program. Many thanks once again for all your help.
I LOVE your program!
Thanks so much Lisa. You've been such a great help. Just signed up and posted. I LOVE your program!
Thanks so much
Thanks so much for your generosity, I really appreciate all your assistance.
Excellent service
As always, thank you for your prompt response and your excellent service.
I am excited to be able to give this some coverage
Thank you so much … I am excited to be able to give this some coverage - I know so many women who have suffered from it, and even more women who don't know there is a name - or a solution - to the problem.
Kate Rae
Senior Features Editor
Glow Magazine
Cannot thank you enough
Cannot thank you enough for the very quick response to my email. And for your kindness. Thanks again.
Forever grateful
... if there is anything at all that you guys need help with please don't hesitate to ask. I know I am no professional, but I would love to help in anyway that I can to free women from the bondage that vaginismus holds us in. I am forever grateful for the way God has used you and Mark in so many of our lives...I'm sure each day you are in awe of the dreams He has helped you both to accomplish.
Incredibly appreciative
I just received a full kit from Vaginismus.com to replace the damaged dilator set that had arrived in a crushed and half-opened package. This one was in perfect shape and the contents are terrific. I am incredibly appreciative of your very generous resolution to the issue of receiving damaged merchandise even though the fault was not yours. I have attached a few photos of the previous package in case they are helpful as evidence when you approach UPS with this concern ... Thank you very much - I'm grateful that your company exists to help women with an awfully difficult health problem. I also wish to personally thank the gentleman I spoke to on the phone last week whose kindness and concern were wonderfully helpful and trust-inspiring.
A speedy response
What a speedy response! Many thanks.
I cannot tell you how much this means
Thank you so much for your speedy response! ... I cannot tell you how much this means to me and I would also like to thank your website for helping women like me with this problem. I really don't know what I would have done if I didn't find your site. Thank you so much and please keep up the good work!
Accommodating
Thank you very much for being so accommodating.
Prompt follow up
Thanks for your quick response! Just wanted to let you know I received the books on Monday, Jan 15th. Thank you so much for your prompt follow up and excellent customer service! I have already recommended the books to a friend.
Excellent service
Just to say thanks. Placed and received my order in perfect condition. Many thanks and I will surely refer other people to your excellent service.
Appreciation
Wow! Thank you very much for sending it out so quickly, and the way you've treated me during this whole process. I really appreciate it! Have a good day!
Going that extra mile
I just wanted to thank you, once again for all your help and by going that extra mile to help me receive my package sooner and in good order! I really do appreciate it very much!
Thank you very much
I just wanted to let you know that I received the package today. Thank you very much once again for everything...we'll let you know how we did!
Very pleased
I would like to thank everyone ... very pleased to receive the order so quickly in the UK.
Really impressed
We are really impressed and happy by the service you and your company provide to the customer ... Million thanks for your kind attention and help.
Informative, easy to read & understand
I am a Clinical Psychologist working with women with Vaginismus here in Sydney, Australia. I was impressed with the presentation of all your products - they all look good and the books and web site are informative and both easy to read, and understand. The patients I see who have received your products have been helped immensely by the prompt service; the web site; the follow up service and now the private forum. This package has helped them to learn and understand about Vaginismus and feel supported in their quest for overcoming this difficult and often misunderstood problem.
Jessica Medd, Clinical Psychologist,
Dept of Urology, Concord Hospital
Concord, N Australia.
Grateful
Thank you so much for responding so quickly to my messages. I am very pleased with this product and grateful with how helpful you were. Thanks again!!
Applaud quality
I appreciate your efficiency and understanding, and I applaud the quality of your customer service.
Excellent service and material
I thank you again for the excellent service and your excellent material. My best wishes for Christmas and the New Year.
8 days needed to resolve my 8 year problem
Dear Lisa, I wish you and your company all the best things to happen in this New Year. I got your vaginismus kit a month ago. Only 8 days I needed to resolve my 8-year-problem. I could not believe it. Therefore, I waited and I even repeated some steps to be sure that I was cured. It was so easy to have intercourse. Still I was skeptic, and I thought that maybe we are not doing it right. It was so hard to deal with the success. Thanks to your advice I knew that it was to be expected. I cannot find the words to thank you for your books, for your customer service and every advice you gave me. My life has a new beginning. We are planning our own family and our marriage has improved dramatically. Thank you!
Five star service
Hi Lisa, I would just like to take this opportunity to thank you for the attention and the five star service that we have received thus far. A special thanks to you Lisa for getting back to us so promptly. Thank you once again for the attention.
Full hysterectomy
… I have now overcome my fear thanks to you all … what a wonderful life it is … I live in the UK and since a full Hysterectomy 10 years ago my sex life had gone from bad to worse … I was convinced there was something wrong with me. So I went to the GP for advice, they were very helpful and suggested an examination to make sure there was no medical reason - which there was not. But that was the end of the help … So after another frustrating year I decided it was time to take matters into my own hands. I did some research and came up with Vaginismus. The symptoms were everything I was experiencing. And after chatting to a friend who was using a dilator set decided that this was just what I needed. So I again went to the GP … who had no idea how to get one, but suggested I try counseling!!! I tried the Chemist, and local hospital suppliers - Nothing, so I tried the internet and of course NOTHING in the UK. so I clicked on a site in the USA - Bingo! Information, Sales and advice - Heaven. I sent a email to customer services asking about shipping to the UK - instant reply- this was great. For the first time in years I felt like I was on the verge of a new beginning … I chose my package, deciding that I should go for the [complete vaginismus kit] … After 9 weeks , I am already enjoying a much better and healthier sex life, and loving it. The fear has gone, yes there are minor hic-ups, but thanks to the team at Vaginismus.com I finally feel normal and more confident. I have passed the details to my local GP and Chemist [Pharmacist] in the hopes that someone else may benefit from my experience … Thank you again.
Real interface
I am grateful that you exist and that your company has a real interface between itself and the customer … helps to create a sense of sincerity. I was afraid I was losing 150 dollars to a scam but I had no choice. When I was responded to by a real person, in detail, I was relieved … thanks.
Thanks for your encouragement and dedication
Thank you so much for your prompt reply and input. The material you guys have offered for people is wonderful and I especially am excited about the online forum, which is already proving to be a great support network. Thanks for your encouragement and dedication with helping people overcome vaginismus.
Customer service was fantastic
For customer service questions - I was pleased with the fairly rapid response to my e-mail inquiry … Customer service was fantastic.
Excellent advice and encouragement
My experience with ordering from vaginismus.com was very positive … I wrote to customer service and voiced my concerns. A representative wrote back and gave me some excellent advice and encouragement. I've had vestibulitis for many years and had a vestibulectomy over a year ago. Sexual intercourse was still too painful for me. After using the dilators as directed for the past few months, my husband and I have been able to enjoy intercourse again! Thank you so much!
Best customer service I have ever had
Your company has the best customer service I have ever had with any company! Thanks!
Customer service went beyond the call of duty
…wonderful to work with a service that is so committed to helping vaginismus sufferers. Customer service went beyond the call of duty to try and get the books to me as soon as possible and was thoughtful, prompt in responding to emails and always courteous and accommodating. This was so much appreciated.
Wow, what service
Just a short note to say my order arrived! Wow, what service - it would have taken longer to come from the south of England to the North!!!! I have looked at everything - and the information looks very good, and helpful - thank you again, I look forward to conquering my problem.
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We strive for the highest possible quality customer service. Your satisfaction is very important to us. If you would like to submit feedback, or if you have any questions or concerns please contact us.